The Pro-Tec Warranty

Please take time to read your warranty

terms and conditions, word concept backg

General Provisions

limited warranty 

To be eligible for coverage under an applicable Limited Warranty, new vehicle owners must comply with the Lifetime Registration procedures and all vehicle owners must file a claim in accordance with the instructions under "LIFETIME REGISTRATION AND CLAIMS PROCEDURES". ANY DAMAGE WHICH GIVES RISE TO A CLAIM UNDER THIS LIMITED WARRANTY MUST BE REPORTED WITHIN SIXTY (60 DAYS of the onset or occurrence of damage.

The purchase of Pro-Tec Appearance Products and the related Limited Warranties are NON-CANCELLABLE. NO REFUNDS WILL BE GIVEN.

Some Limited Warranty Coverages on Pro-Tec Appearance Products purchased for new vehicles are transferable. Please see Coverage Descriptions and section titled "HOW TO TRANSFER" on your warranty for details.

NOTICE: THIS LIMITED WARRANTY WILL BE GOVERNED BY THE LAWS OF THE STATE OF OHIO.  THE PRO-TEC APPEARANCE PRODUCTS ARE OPTIONAL PRODUCTS THAT COME WITH A PRODUCT LIMITED WARRANTY.  This Limited Warranty is not insurance and is not subject to the insurance laws of the State of Ohio.  Obligations of the Company under this agreement are guaranteed under a written reimbursement insurance policy issued by Plateau Casualty Insurance Company: 2701 North Main Street PO Box 7001, Crossville, Tennessee 38557-7001, (800) 752-8328. In the event that the company fails to pay a valid claim within sixty (60) days after proof of loss has been filed or the Company ceases to do business or goes bankrupt, the vehicle may file a direct claim with Plateau Casualty Insurance Company.  The vehicle owner may also make a direct claim to the insurer in the event that the Company does not pay any valid cancellation refund due under the terms of the Limited Warranty.

Lifetime Registration

new vehicles only

 Lifetime Registration Acknowledgement (NEW VEHICLES ONLY):

In order to remain eligible for coverages under an applicable Limited Warranty for as long as you own the new vehicle, the owner must confirm ownership of the new vehicle at least one hundred eighty (180) days prior to the five (5) year anniversary of the Pro-Tec product treatment date and at least one hundred eighty (180) days prior to every five (5) year anniversary thereafter (i.e 180 days prior to the 5th anniversary of the Pro-Tec product treatment date and then 180 days prior to the 10th, 15th, 20th, etc year anniversary thereafter). To confirm ownership of the new vehicle, the owner must visit the Lifetime Registration Acknowledgement and submit it online, or print it and send it by certified mail to The Downey Company, 136 Mill St. Suite 200, Columbus Ohio 43230.

How to Transfer

new vehicles only

Eligibility  The following Limited Warranties are transferable for  New Vehicle Only:

  1. Pro-Tec Exterior Paint Protection

  2. Pro-Tec Rust Protection

  3. Pro-Tec Standard Interior 

  4. Pro-Tec Ultimate Interior Protection

The original New Vehicle Owner may transfer the Limited Warranty to the first Subsequent Owner of the vehicle if the vehicle is too more than four (4) years old at the time of transfer and will be used primarily for personal, family and household purposes.

How to Transfer this Limited Warranty to a Subsequent Owner:

In order to transfer this Limited Warranty, the New Vehicle Owner must send a transfer fee of One Hundred Seventy-Five Dollars ($175) to the Administrator together with the original Limited Warranty and the name, address, and telephone number of the Subsequent Owner of the vehicle within sixty (60) days of the date of sale of the vehicle.  Administrator will mail the Subsequent Owner verification of the transfer of the Limited Warranty within thirty (30) days of its receipt of the transfer fee and documentation.  If the Subsequent Owner does not receive the verification or transfer within this time period, the Subsequent Owner should contact the Administrator.  The duration of the Limited Warranty upon transfer to the first Subsequent Owner is for three (3) years from the date of transfer of the Vehicle to the Subsequent Owner of the vehicle.  The Administrator may, at his/hers sole discretion, require an inspection of the vehicle, a cleaning of the vehicle, and reapplication of any applicable Pro-Tec Appearance Products to the Vehicle before transfer is complete.

Tranferability Exclusions:

Pre-Owned Vehicle Owners and Subsequent Owners of New Vehicles are not eligible to transfer this Limited Warranty.  This Limited Warranty may not be transferred to another vehicle or to any person or entity in the business of buying, selling or leasing motor vehicles.